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Shipping & Returns

Shipping & Returns

Shipping:

All orders over $40 will be shipped for FREE.  All orders below $40 will be incur a $10 shipping charge

All shipping with Canada Post (except items marked as Delivery only).

Allow 3-7 business days for delivery thru the Canada Post Office (Up to 4 weeks for International delivery).

We are not responsible for late delivery or lost items.

Important:

Shipping and handling fees are non-refundable.

Cancelled orders are subject to a minimum restocking fee of $20 up to 40% of the item cost.

Terms and conditions apply to incompatibility issues with purchaser's own existing equipment.

Purchasers placing orders with the intent of trouble shooting their door or opener are subject to all terms and conditions.

We reserve all rights to cancel orders or refuse service to any orders placed on this site.

Garage Gear will refund, return or exchange items provided they meet all terms and conditions stated above.

Product Availability Terms:

In Stock: Usually ships within 2 next business days. We will ship the product once we are sure that stock is available.

On Order: Usually ships in 1-2 weeks. This product is currently not stocked in our warehouse. We expect new stock to arrive in our warehouse within 1 to 2 weeks. The product will be shipped as soon as the stock is available.

Out of Stock: Will ship when available. This product is currently out of stock in our warehouse. We are unable to obtain a precise date of availability from the manufacturer; however, we are trying our best to confirm availability dates. The product will be shipped as soon as the stock is available.

Pre-Orders: This product is scheduled to arrive in our warehouse on the Release Date. We make every effort to show the accurate date provided by our suppliers. If the supplier changes the Release Date, we will display the new date with the product details.

Delivery Only: We will deliver this product within 5 -15 days (Montreal & area only)

Returns - We offer a 30 Day Risk Free Money Back Guarantee on all garage door parts and opener accessories with some limitations. Please read carefully:

Before you purchase anything, please double check and be sure that you are ordering the correct part. Ask us - and we will help you find the right product!

Returned items are subject to a minimum restocking fee of $20 up to 40% of the item cost. Absolutely No Return on a circuit boards, torsion springs, openers and garage doors.

No returns will be allowed without Return Authorization Code (RAC), please e-mail us to obtain a RAC number, please include your invoice number when e-mailing.

Items may be returned for purchase price minus restocking fee or exchanged within 30 days from date of purchase, less any shipping and restocking charges. We will not accept any returns or exchanges after 30 days from date of purchase.

All circuit boards, torsion springs, door openers and garage doors are not returnable or exchangeable.

All products needs to be returned or exchanged in original packaging with instructions, all components and fasteners must be in-tact.

Products must be returned in new condition.

We will not issue any refunds or exchanges on products which are sent back in a non-sellable or in non-returnable condition. We will return any merchandise that we receive in non-satisfactory condition at purchaser's expense.

If it is necessary to send back or exchange products the cost of return shipping is at the purchaser's expense. We are not responsible for merchandize lost through shipping.

We will not ship out product for exchange until we have received the products which need to be replaced or exchanged.